An incorrect-password message is often a simple input issue, but repeated failures can also trigger security lockouts.
Steps #
- Confirm you are using the correct username or email address.
- Check Caps Lock and keyboard language.
- Re-enter the password manually instead of relying on autofill.
- Use the WordPress password-reset link if you still cannot sign in.
- Check spam for the reset email.
- If resets fail or you are locked out, stop and contact FoxDev.
Expected result #
You regain access, or FoxDev can review lockout and reset delivery safely.
If the problem continues #
- Do not keep guessing passwords.
- Do not create a new administrator user unless FoxDev asks you to.
Contact FoxDev Studio #
Submit a support request at Submit Ticket. Email messages do not automatically create Support Center tickets.
Include:
- The affected website address
- The exact page address, if relevant
- What you expected to happen
- What actually happened
- The date and approximate time
- Screenshots or a short screen recording
- Browser and device
- Any visible error message
- Whether password-reset email arrived
Do not include passwords, API keys, payment-card details, or other secrets in ticket fields or email. FoxDev Studio will provide a secure method when access is required.
