Table of Contents
If a page still shows old content after an update, the most likely cause is caching or editing the wrong page. Follow the steps below before submitting a support request.
Before you begin #
- Know which page you edited and whether you clicked Update or only saved a draft.
Steps #
- Confirm the change was published, not left as a draft.
- Open the exact public URL you expect visitors to see.
- Hard-refresh the browser or open a private window.
- Test on another device or network.
- Confirm you edited the intended page, not a similar page or template-controlled section.
- If the public page is still old after those checks, contact FoxDev. Server or CDN cache may need clearing.
Expected result #
Either the change appears after a cache or publish check, or you have enough detail for FoxDev to clear the right cache safely.
If the problem continues #
- Do not purge unfamiliar hosting or CDN settings on your own.
- Do not edit theme files to force the change.
Contact FoxDev Studio #
Submit a support request at Submit Ticket. Email messages do not automatically create Support Center tickets.
Include:
- The affected website address
- The exact page address, if relevant
- What you expected to happen
- What actually happened
- The date and approximate time
- Screenshots or a short screen recording
- Browser and device
- Any visible error message
- Whether the change appears in the WordPress editor preview
Do not include passwords, API keys, payment-card details, or other secrets in ticket fields or email. FoxDev Studio will provide a secure method when access is required.
