Encyclopedia

Browse FoxDev Studio support terms A–Z. Looking for step-by-step help instead? Start with the Knowledge Base.

Before changing nameservers or DNS records

DNS and nameserver changes can interrupt websites and email. Do not change them without a verified plan and a record of current settings.

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Checking form and email delivery basics

Run one controlled form or email test, record the exact time, and check spam before opening a delivery support request with FoxDev Studio.

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How to test WordPress email delivery

Run one controlled WordPress email test, record sender, recipient, subject, and exact time, then check spam before opening a delivery ticket.

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How to replace an image in WordPress

Replace a WordPress image with the right dimensions, file size, and alt text, then preview the live page before asking FoxDev for help.

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How to ask a billing question

Include invoice number, company name, date, and service name when asking a billing question. Do not send payment-card details.

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How to update your FoxDev Support Center contact information

Update company, website, phone, and preferred contact details on your Support Center Account page so future tickets use current information.

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How to report a WooCommerce checkout problem

Report checkout issues with product details, cart contents, payment method, error text, timing, and order number if one was created. Never include full card numbers.

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How to add a new WordPress user safely

Give each person an individual WordPress account with the lowest needed role, and remove access when they no longer need it.

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How to share website access securely with FoxDev Studio

Create a separate named WordPress user with the lowest useful role, share credentials only through FoxDev’s approved secure method, and remove temporary access later.

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How to enable and use two-factor authentication

Two-factor authentication adds a second check beyond your password. Use an authenticator app, store recovery codes, and ask FoxDev before disabling security.

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How to create a strong website password

Use a password manager, long unique passwords or passphrases, and never share credentials by chat or ordinary email.

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How to report a contact form problem

Include the form page, test identity, timestamp, success state, recipient, and spam check when reporting a contact form issue.

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How to test a website contact form

Submit one realistic contact-form test, confirm the success state, and check the destination inbox before reporting a form problem.

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How to update text on a WordPress page

Find the correct WordPress page, edit the text, preview on desktop and mobile, and publish only when the change looks right.

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How to log in to WordPress safely

Sign into WordPress through the correct admin URL, use a password manager, and avoid suspicious login pages or shared administrator accounts.

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How to clear your browser cache after a website update

Use a hard refresh or private window to bypass browser cache after a website update, and learn how that differs from website or CDN cache.

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How FoxDev Studio handles urgent support requests

Learn what counts as urgent, how to escalate safely, and why the Support Center portal remains the place for complete ticket details.

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How to view and reply to your support requests

Open My Tickets to review status, read FoxDev replies, add updates, and upload extra screenshots without starting a duplicate request.

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How to complete your support profile

Add your company, website, phone, and preferred contact details so new support requests start with accurate context.

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How to reset your Support Center password

Reset your FoxDev Support Center password if you cannot sign in, then return to My Tickets with the new password.

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How to sign in to the FoxDev Support Center

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How to create your FoxDev Support Center account

Register for the FoxDev Support Center so you can submit tickets, track replies, and keep your website support history in one place.

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How to submit a support request

Please use the FoxDev Support Center for all technical requests so your issue receives a ticket number, history, and status.Use the Submit Ticket page…

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Signs that a website may have been compromised

Unknown redirects, spam pages, new admin users, browser warnings, or sudden email abuse can signal compromise. Escalate urgently and do not attempt DIY malware removal.

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Should I update WordPress plugins or themes myself?

For FoxDev-managed websites, avoid casual plugin or theme updates on production. Contact FoxDev for security or feature-related update requests.

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The difference between pages, posts, and templates

Pages are standing website sections, posts are dated blog entries, and templates can control headers, footers, or reusable layouts visitors never edit directly.

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Transactional email versus marketing email

Transactional email confirms actions like orders and resets. Marketing email promotes content or offers and follows different consent and sending rules.

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The form says “sent,” but no email arrived

A success message means the browser submitted the form, not that the recipient inbox received email. Capture the test time and check spam before contacting FoxDev.

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