What counts as an emergency?

Examples include a fully offline website, checkout failure on a live store, or a suspected security incident. Submit a high-priority ticket and include the live URL plus any recent changes. For urgent escalation you may also email urgentsupport@foxdevstudio.com; that email does not create a ticket on its own.

Is there a guaranteed emergency response time?

Requires FoxDev Studio confirmation. No guaranteed response-time or SLA statement is published here until an official support policy is provided.