What information should I include?

Include the website URL, a clear description, steps to reproduce, screenshots or recordings, browser and device details, exact error messages, when the issue started, and any recent changes.

Can I attach files?

Yes. Supported uploads include common image, document, audio, video, and zip formats. Keep attachments relevant and avoid including sensitive credentials.

Should I put passwords in the ticket?

No. Never include passwords, API keys, payment details, or other sensitive credentials in ordinary ticket fields or in email. Ask the team for a secure access method when needed.